Delete your Celesta account

How to request account deletion

1. Send an email to support@celestaevent.com with the subject line Delete my Celesta account.
2. Include the phone number and/or email registered on your Celesta account, and your full name.
3. Optionally open a support ticket in the Celesta app (Profile → My support tickets) with the same request.
4. We will verify you own the account, then process the deletion request.

Email account deletion request

We aim to complete verified deletion requests within 30 days. Complex cases (open bookings, payments, or legal holds) may take longer; we will tell you if so.

What data is deleted

When your account deletion is completed, we delete or irreversibly anonymise personal data linked to your account where feasible, including for example:

• Profile details (name, phone, email, avatar)
• Login / OTP-related account identifiers
• In-app messages and support ticket content tied to your account
• Saved preferences and non-required wallet/credit display data

What data may be kept (and for how long)

Some information may be retained where required for legal, tax, fraud-prevention, accounting, or dispute-resolution purposes, for example:

• Booking and payment / invoice records needed for financial and legal compliance
• Records needed to investigate fraud, chargebacks, or abuse
• Anonymised or aggregated analytics that no longer identify you

Retained records are kept only as long as needed for those purposes (typically up to the period required by applicable Indian law and our finance policies), then deleted or anonymised.

More information

See our Privacy Policy and Terms of Service for how Celesta handles personal data.

Contact: support@celestaevent.com · Phone: 7054753732